The service there is way below the average service for business there is never anyone in the office the property manager is never there to speak to customers, and the one time I did have contact with their staff that person was very rude. (I doubt that) I will not pay them for a month for two hoursvthat they greedily took when they pr o rated my account plus rent for a new month was due on the first my unit was properly cleaned on the first.

They had the audacity to send me a message saying I owed them 90$ for the new month because I got my stuff out on the first. The month I decided to move out I promptly had all my stuff out of the storage unit on the first of the month. Every month after that I paid my storage rent on time like clock work. The rent there is due on the first so on initial opening my account they pro rated the bill (in there favor of course) for a month and a half. I kept my belongings there for four months. That place is greedy and shady!!!! I rented a storage unit there first moving to Tomball TX from Louisiana. Do yourself a favor and find somewhere else to house your items, PS has no interest in you or your things, it is clear they only care about the money. But more, their ignoring of the security flaws, and lack of interest in trying to prevent it is just shameful. Public Storage should be embarrassed of the state of this facility. The current manager is trying to do what she can, but the corporate office has effectively abandoned the facility, other than of course collecting rent every month. The previous manager did nothing to address. We have complained many times about the state of the facility to include torn up fences, nails in the driveways, broken fire extinguisher enclosures and missing fire extinguishers, blown out lights, leaking of oil and fluids from one unit into ours, foul smells, and other issues. the facility was going down hill long before that. No one from corporate or the district office will help her out. The on sight manager has tried very hard to get corporate to step up security, give the local Sheriff/Constable access at any time for patrolling, etc. In the past month (Dec 2021 - Jan 2022) there have been 5 major break-ins that have resulted in pretty substantial loss to the tenants, never mind the damage to the facility.

So to say we are familiar is an understatement. At present we have a total of 5 units in this facilit圓 in my name, 2 in my wife’s.

Over the past year things have really gone down hill. For years this property has been maintained and run very well. I have been a tenant of this property on and off since public storage purchased it and even before then.

The Lady of Shalott by Alfred Tennyson